According to the Voice of Economy “Daily 315′′ report, the National Day Golden Week has just ended, during the Beijing APEC meeting will be a holiday for 6 days, some netizens said, “This happiness has come too suddenlyâ€. However, during the APEC meeting, the single and double numbers were restricted, so many citizens chose to rent a car. A survey by the reporter found that when the car rental company came to a long vacation, it was not uncommon for disputes to arise.
The data shows that during the National Day, car rental trips frequently cause disputes. There are also many complaints on the Internet. Some people say that they encountered contract traps, and others encountered traps and insurance traps. Most people's experience is that once they fall into a trap, it is difficult to protect their rights. Today's program, we will focus on the content is, long holiday car rental, how to rent to rest assured that the car? How to avoid returning a car dispute? What happened to the rental dispute?
Let's focus on the car rental experience of a Beijing consumer.
The rented car has a series of potential safety hazards such as handbrake failure, engine stall, and out-of-control airbags. Mr. Dong, a Beijing consumer, has had a hard time.
Mr. Dong rented a Fiat hatchback sedan during a period of 11 years at a car rental company in Beijing’s North Fifth Ring. The daily rent of 240 yuan includes all insurance and maintenance costs, making him feel that it is both cost-effective and convenient. However, when Mr. Tung took the car to his family and traveled to the suburbs, he found that the rented car was of a constant size and had hidden safety problems.
Mr. Dong said that his own driving experience was not long. After discovering that the car handbrake failed, he did not dare to continue driving and went with his family to an auto repair shop near the scenic spot to inspect the rented car. On-site maintenance personnel discovered that there were many injuries to the car. Not only were there problems with the engine and brake system, but the airbags also failed. Afterwards, Mr TUNG was more afraid to be afraid later. He said that it was fortunate that he did not continue to drive this “carrying disabled vehicleâ€.
The rented car had serious quality problems. Mr. Dong was very angry. He said that at the time of renting the car, the staff kept saying to him that this car had passed the safety inspection and passed the national vehicle inspection. Safety was absolutely no problem. However, afterwards, he found out that these were all verbal commitments. He did not see documents such as vehicle inspection reports when renting a car.
Mr. Dong also worried that if the other party does not admit that the car has quality problems when it is returned to the vehicle, instead of saying that he did not care about the vehicle and broke the car after renting a car, what should he do? How should the other party respond if he makes a claim? Mr. Dong said that he did not have any evidence in his hand to prove that there were various problems with the vehicle before the car was rented.
In addition to these problems, he also worried that when he rented a car and the car rental company had agreed, he had to lease for a total of five days. If the vehicle was returned on the first day, not only would the deposit not be returned, but he might also have to pay the corresponding liquidated damages. In order to get the deposit back, Mr TUNG could only cover up as much as possible while returning the car.
Mr. Dong originally wanted to use a rare holiday to come to a "walk away from the car", but because of the security problems with rented cars, but in fear. Fortunately, he realized on the first day of his trip that the vehicle could no longer be used, but chose other modes of transportation. Mr. Dong told reporters that he would rather spend more money on a taxi and would not choose to rent a car.
For car rentals, there are also many complaints on the Internet. Some people say that when they rent a car, they encounter a contract trap, and others say that they have encountered an insurance trap.
Some netizens said that there are risks in renting a car. I thought I had finished playing and returned the car two clear, I did not expect to check the credit card bills today to be deducted by the rental car company 1100, because there is a violation of 100 yuan and 3 points, and no one informed me. You have to go to Yunnan yourself. This year is a trap! Fortunately, a good neighbor did it for me.
Some people also said that when renting a car, you must pay attention to the contents of the insurance agreement. The insurance agreement of the car rental company is a trap. It is normal that there is no accident. If something goes wrong, the insurance company will definitely refuse the compensation. If there is an accident in the countryside, please call the crane and open the invoice. , the insurance company refused to pay! To go to the city called a regular company crane, the cost is too high, the insurance company will not lose 100%, tenants! All expenses incurred are paid by you first. When you claim a claim, you will know that there are many pitfalls. If you are renting a car, don't worry!
Another netizen posted that the new Elysee was rented in the car rental company two days ago. Because it was the first time you did not understand the car, you found a lot of scratches on the car when you took the car. Why did the service staff not be the new car? Why are the scratches at 20 not yet repaired? Customer service replied: "This is the new car. These scratches are left by the customer. We wait until there is a problem, that is, we can't open it."
After the vehicle inspection was completed, he took the key and did not check whether the damaged condition indicated on the vehicle examination list was accurate. He then drove on the road. Here, he must remind everyone that he must carefully check the records of the vehicle examination list when he takes the vehicle inspection. Whether the damaged condition is correct and there is no missing place. Otherwise, you will be miserable!
How bad is it? We continue to look at the contents of the post.
When the car was used up, she returned the car and the clerk found it for a long time to find my car rental record. I remember that when the vehicle was inspected, it was found that the lampshade of the rear taillight was cracked. When the car was returned, the car rental company said that the rear lampshade was broken. I must pay 400 yuan, plus a one-day rental of 98 yuan, plus a fee of 20 yuan. Yuan, a total of 518 yuan. I was very careful when driving. There was no accident at all. I didn't know when the taillights shattered. When I received the car, I hadn’t checked the loss point on the vehicle examination list because of lack of experience. It was I who ran into it and lost it! I said, I bought a 40/day deductible. Even if it is my responsibility, is it insurance?
The clerk said: "The lampshade does not belong to the scope of non-exemption insurance, or you have to pay maintenance fees. There is a problem with the amount of compensation you can find insurance claims over the insurance." Because you have to catch a plane, there is no time for insurance claims In the end, I can only recognize it. Finally, I remind everyone that car rental should pay attention to their potential charges, such as: insurance fees, lost-time fees, maintenance fees, etc. Their profit model is based on these potential charges. High profits, perhaps this is also the unspoken rules of the car rental industry!
Apart from these car rental traps mentioned by netizens, there were media reports yesterday that the car rental company was processing 700 yuan for speeding ticket deductions from customers. The number of disputed practices was problematic.
Many car rental companies have seen the business opportunities brought about by the APEC holiday, long before they have launched various preferential services.
The reporter learned that the car rental market in Beijing will be in short supply during each small holiday period. Many car rental companies have already been leased out a few days before the holiday, but in the interest of interest, many rental companies Companies have used second-hand cars from neighboring provinces, cities and suburbs to supplement shortages of vehicles. At the same time, due to the shortage of vehicles, leasing companies often overlook the maintenance and repair of vehicles.
The reporter randomly dialed a number of car rental companies mentioned in the complaints posted by netizens and found that most of the car rental companies did not allow test vehicles, vehicle safety test reports, or vehicle inspection reports. Since the holiday season does not send out sources of customers, if consumers strongly request to see the relevant examination procedures, the car rental company will not hesitate to reject consumers.
Long vacation car rental, how to rent to rest assured that the car? Experts reminded that we must test the vehicle so that we can have a comprehensive understanding of the condition of the rented vehicle. If we feel that there is something uncomfortable with the operation, we can return to the store to replace a more suitable vehicle to ensure safe travel; then confirm that the vehicle is A person is a car rental company and leased. Before renting, the car driver must also carefully inspect the vehicle's hardware facilities. He must keep a check list for use when returning the car. It is advisable that the rented vehicle has compulsory insurance, commercial insurance, and Passenger insurance, the more types of insurance the better; there are before the lease, first carefully read the terms of the contract, which involves the determination of various responsibilities, each car rental company's contract content is not the same; last but not the least, do not Excessively believe in your driving skills, you must be familiar with the operating system of the vehicle before driving, to avoid mistakes in driving after you travel, resulting in unnecessary casualties and losses.