With the popularization of private cars, after-sales maintenance of automobiles has become a problem that many citizens must face. 4S shop charges include work hours and accessories in two parts, car owners take into account the 4S shop familiar with the situation, in order to save expenses, would like to bring their own oil and other accessories to the 4S shop for maintenance, to pay the cost of work, but such a request has been 4S shop Declined.
Most 4S shops in the urban area have indicated that the owner’s own accessories are difficult to guarantee quality. If consumers insist on carrying their own accessories to maintain the car, they should be automatically removed.
Is this 4S store justified? 80% of interviewed 4S stores refused to bring their own accessories
The citizen Mr. Liu said that when he was doing maintenance for private cars, he bought a barrel of oil himself and went to the 4S shop, and asked for maintenance and replacement to be rejected. There are not a few owners who hold the idea of ​​Mr. Liu. It is understood that the reason why owners bring their own accessories for maintenance is because the price of accessories for 4S stores is 50%~100% higher than that of the auto parts market and ordinary auto repair factories.
The reporter recently asked the owners of more than 10 4S stores to carry out vehicle maintenance requests in the form of car owners. The majority of 4S stores indicated that they could only purchase materials and replace them in the 4S stores. The reason given by the 4S store is exactly the same: The quality of the customer's own accessories is difficult to guarantee. If the car has a problem, consumers will seek compensation from us. In order to avoid both sides, there is a “self-carrying accessories maintenanceâ€. Unspoken rules. A 4S shop repair center operator said that using non-original engine oil after signing is also possible, but other accessories can not bring their own, because if the accessories cause the vehicle to a problem, the manufacturers will be overwhelmed, so let consumers bring their own accessories is also Self-protection.
“Last week I wanted to replace the timing belt and inquire about it. The replacement at 4S shop cost at least 2,000 yuan. In comparison, the repair shop I found near the community, as long as less than 1,000 yuan.†Citizen Xu Meng told reporters Although it cannot be said that the 4S shop "Large opening", the difference is obvious.
The unspoken rule is in essence the overlord clause?
There are also some domestic brands of 4S stores that allow customers to carry their own accessories for maintenance, but proposed that if the vehicle is still within the warranty period, the use of non-manufacturer's brand of engine oil, the engine will be out of the direct protection. A 4S shop after-sales staff introduced, because the vehicle has been covered, the manufacturers do not have to make guarantees on the quality of the vehicle, so whether they can bring their own accessories, but the problems will also be paid by the owners themselves. In response, many car owners have questioned: "Is it past the warranty period to maintain, 4S shop can be regardless of the quality of the car?" Citizen Lee believes that, whether it is not their own accessories, 4S shop has the obligation to help consumers check the vehicle The state of health, rather than just holding the warranty period, is irresponsible to consumers.
The reporter selected the two brands of "Maintenance Manual" to look at the manufacturers' own policies for accessories and hoped to obtain the appropriate information from them. However, they did not find out whether the manufacturers could bring their own accessories maintenance regulations. Instead, they used other vehicles. The problems caused are very clear.
Whether the owner can bring their own accessories to the 4S store has left a lot of room for operation, Zhejiang Jinao Lawyer Mao Changzheng lawyer introduced, "Consumer Protection Law" has a clear stipulation: consumers have the freedom to choose goods or services right. Business operators who have the right to independently choose to provide goods or services shall independently choose the product variety or service method and decide to purchase or not to purchase any kind of goods and accept or not accept any service. Consumers have the right to compare, identify, and select when they independently choose goods or services. Therefore, it is not fair for the owners to maintain the unspoken rules. Nowadays, there are some parts in the auto parts market which are genuine and counterfeit, and there are counterfeits. It goes without saying that ordinary owners, even maintenance personnel, are difficult to distinguish clearly. If the quality of accessories is not good, it will bring other security risks. Therefore, the current operation of the 4S store for its own consideration of the majority refused to bring their own accessories, consumers can only passively accept this overlord clause.
Some citizens "abandoned" 4S shop
It has been ten years since the public bought private cars. When they purchased the first car, they went to the 4S store on time. After two years out of the insurance, he found that the price of the 4S shop service was too low, and he found a repair next door to the community. Stores, their own online shopping parts and maintenance, so that the cost of 4S shop than the 70%. He bought the second car six years ago and made a free first insurance after voluntarily giving up the 4S shop. Xiao Yang said: “The probability of a new car failing is very low, and each routine maintenance does not have much technical content. Therefore, we choose to buy materials for our own maintenance. This is still normal for the next six years. There are also a thousand dollars left every year, enough for two months of oil."
Which owners buy their own parts more? From the model point of view, the owners of low- and medium- and high-end cars and taxi drivers buy more accessories themselves; from the point of view of the crowd, they have a certain understanding of the car’s knowledge, and owners who regularly visit the Internet and repair their cars carefully will purchase their own accessories. From the perspective of the purchase of auto parts, there are not many types of insurance for cars, and there are things that need to be repaired by oneself and accessories that are not very important to the safety of the car.
At present, the sales of automobile parts and components that are publicly available on the Internet are indeed mixed, and the after-sales service of automobiles is completed by socialized enterprises, which also reduces the reliability coefficient. Therefore, some citizens still trust 4S stores. For example, Pharaoh's private cars have been maintained in 4S stores: “It is worthwhile to spend more money, which is to buy a peace of mind. After all, 4S stores have regular services.â€
As the price of vehicle sales has been decreasing year after year, profit after sales has become an important source of 4S stores. According to industry sources, a brand sedan can still be profitable for 4S stores under the conventional maintenance policy of 4 years or 100,000 kilometers, and 4S shops that have completed the maintenance parts of manufacturers can also obtain rebates. The profit generated by the maintenance costs, it is not difficult to understand why the 4S shop is so concerned about the after-sales market.
In the case where relevant laws and regulations are not yet sufficiently detailed, if owners really want to bring their own accessories, manufacturers should provide the correct guidance, for example, a domestic brand is doing this: manufacturers specify the type of maintenance accessories, as long as the requirements are met, Car owners can use their own accessories for maintenance, and working hours are normally charged. Mao Changzheng suggested that if the vehicle has not passed the warranty period, the original parts provided by the 4S shop will be used; after the expiration date, it will be according to personal preferences. It will no longer worry about whether the insurance will not be taken out of the insurance, but which is more secure and saves money.
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