Tongzhou Village, located in the outskirts of Beijing, was officially closed on October 11th, marking the successful conclusion of the 60th National Day military parade of the founding of New China.
From "zero fault" to "send warm air"
The parade of unprecedented public view of the 60th anniversary of the National Day military parade, the masses, and the float parade have added a lot to this year's long vacation, and it has also presented a severe test for the festival's transportation service support. As the only bus company serving the parade and transport security team, the masses and student teams, floats, etc., Yutong has become a well-deserved hero behind the scenes, and with the service of “zero failure†in the whole process of use, it is “relentlessâ€. Completed the glorious mission that this motherland delivered.
As the temperature continued to drop, the weather gradually became cold. From October 1, Yutong started a warm air service activity. Compared with previous years, this warm air service activity is 20 days ahead of previous years and lasted for one and a half months, so as to provide targeted services to all regions of the country.
Yutong Bus warming activities will be carried out from north to south throughout the country. The joint manufacturer is still inspecting the Yutong Bus warm air system that has been sold nationwide to ensure that Yutong's passenger car warm air system operates normally in winter. The focus of this service is on the preventive inspection, maintenance, repair and maintenance of the heater system, taking into consideration the preventive inspection, maintenance, overhaul, and maintenance of the defroster and radiator system, according to the actual needs of the user. Targeted on-site professional training.
During the event, Yutong also cooperated with supporting factory personnel and service station personnel to provide on-site service to key users, communicated with users, listened to users' opinions and suggestions, and improved follow-up work. For scattered users, there were service personnel and customers. Direct communication, appointment service time, to ensure that Yutong vehicles can be fully serviced.
“In the face of the increasingly high requirements of the current user service work, we require service personnel to learn to empathize and take precautions to create greater value for customers.â€
From "China and China" to "Global Sharing"
In Cuba, there has been such a thing: once, four members of the Yutong company went to visit the Havana Bus Company in Cuba. On the way back, they suddenly discovered that the hood of the Yutong ZK6120 was not far from the front and the hood was still open. For security reasons, we decided to find out. But at a crossroads not far from here, a red light stopped them.
After three crossroads, after a tireless pursuit, they finally caught up with the ZK6120. Yutong’s staff and the ZK6120 traveled side by side and motioned the driver to stop. The driver looked puzzled at the group of Chinese after parking. The translator told him “We are China Yutong. Is there anything wrong with your car?†The driver smiled and said “No!†“Then why your rear hood is Open?†The driver suddenly realized that his car had just been overhauled. After the engine had been filled with oil, due to the negligence of maintenance personnel, the rear hood was left behind. The Yutong person chasing a car relievedly relieved and kindly reminded the Cuban driver to pay attention to the safety of the vehicle and watched him gradually walk away.
The Cuban driver finally paid a grateful and admiring glance, which reflects the value of the noble sense of responsibility that Yutong has. Seemingly a small thing, but it truly reflects the quality of a company's employees, the overall image of a company.
In China, Yutong has more than 460 service stations, establishes multi-level and full-service networks centered on central stations and core service stations, and has backbone service stations and support service stations; along with CRM customer management systems The second phase - Yutong Parts Supply Information Management System officially started operation. The Yutong Bus Customer Management System fully implemented every bus from the production, sales, operation and maintenance information is fully available for the construction of the accessories sales network and spare parts storage Basic Platform.
Overseas, in order to ensure the long-term development of the market, Yutong’s brand building, and the image of Chinese buses overseas, Yutong’s entry into overseas markets emphasizes and adheres to the “service first†principle. At present, Yutong’s after-sales service network has also covered more than half of the world's regions, and established an overseas service team with high professionalism and strong technical capabilities to provide professional after-sales services for customers; Technical training system to provide targeted technical training programs.
It is reported that the warm air service activities have been held for 7 years since 2003. This is another major service activity of Yutong's “customer-centric†after the “air-conditioning service activities†and “National Day service activities†this year.
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