Xi'an subway failed to send a letter of apology 40 minutes later to help passengers avoid punishment

Subway Line 2 was delayed 40 minutes late yesterday morning

Metro operator sends a letter of apology

Do not expect employers to punish passengers

Yesterday at 8:01, due to a signal system failure, the Xi'an Metro Line 2 train was delayed by nearly 40 minutes, causing great inconvenience to the citizens who ride the subway. The Xi'an Subway apologized to the public through the official Weibo and the media.

"Using more than 1 hour in 40 minutes

Yesterday, Ms. You, who lives in the EE Kangcheng District of Fengcheng Ba Road, said that she took the subway at 8:06 in the morning and did not arrive at the Convention and Exhibition Center until 9:15. The 40-minute journey took more than one hour.

Xi'an Metro official microblogging released information that yesterday morning at 8:01, due to signal failure of the city library, North Street interlocking area, causing the train to delay about 40 minutes, while apologizing to the public through the media.

Du Zhanlin, executive deputy general manager of Xi'an Metro Operations Branch, told the reporter that the preliminary analysis of the causes of the lateness of the subway is that the signal system power supply is not stable, causing the signal not to be displayed, which is an abnormal driving event caused by a typical equipment system failure. Also in the further analysis of the investigation, waiting for the night to close the car after the test judgment and troubleshooting.

The new plan to “early get up and get up late” will be postponed

After Xi'an subway failure occurred, Xi'an Metro sent a letter of apology to passengers. It is stated that "the temporary operation of the equipment has caused the train to operate abnormally. This has caused delays and inconveniences in your trip and we express our deep apologies to you."

Due to the fact that yesterday morning's breakdown occurred, it was at the peak time of work, and many netizens said that they were late. Some netizens asked how to do it because of late arrival of wages? In response, Xi’an Metro’s official Weibo explained: “Hello, you should go to the station within 7 days of Chang’an card or ticket to handle the refund process. You can go to the station due to the delay caused by the subway operation failure. The staff asked for a letter of apology for passengers to prove their attendance to the workplace.”

In addition, in order to ensure the smooth commissioning of the equipment system including the signal system, the new plan for the subway, which was originally planned to “get up early and get up late” on June 1, will be postponed.

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