Recently, 10 ministries and commissions including the Ministry of Transport jointly issued the "Guiding Opinions on Promoting the Transformation and Upgrading of the Automobile Maintenance Industry and Improving Service Quality" (hereinafter referred to as "Opinions"). The "Opinions" emphasize that since January 1, 2015, the Manufacturers are required to provide authorization information to authorized maintenance companies and independent operators (including independent maintenance companies, maintenance equipment manufacturing companies, and repairs) in the form of available information, convenient information channels, and reasonable information prices when new vehicles are put on the market. Technical information publishing units, maintenance technical training institutions, etc.) Publicly disclosed vehicle maintenance technical data.
In the automotive product specification, information on vehicle type approval certificates must be clarified, technical requirements for discharge maintenance should be specified, and information on the manufacturer, model number, and effective service life of key components for emission control.
Tan Xiuqing, vice president of Shandong Heavy Industry Group , believes that the introduction of the "Opinions" shows that the trend of anti-monopoly and market-oriented changes has been blown to the auto repair industry, while the original interests of the truck repair industry will be fine-tuned, and some misconduct will be re-standardized. The industry will usher in the opportunity of transformation and upgrading and further marketization.
In this process of transformation, self-owned brand truck repair stations will benefit, and the profits from foreign truck repairs will be curbed. In the long run, ordinary repair factories must also improve their maintenance skills and service quality, otherwise they may be affected by the truck's 4S shop. Maintenance service stations occupy more market share.
Truck Maintenance Urgently Needs Regulation and Transformation and Upgrade
Lin Weimin, president of the Zhejiang Jianghuai Light Truck Zhejiang Service and Spare Parts Association, told reporters that although the truck maintenance industry has achieved rapid development since the reform and opening up, there are still some problems that need to be resolved. The industry needs such things as "opinions". Policies to guide industry transformation and upgrading.
According to Lin Weimin, truck maintenance exceeded 100 million vehicles in 2002 and reached 230 million vehicles in 2013, including 1.13 million vehicle repairs, 3.88 million assembly repairs, and 26.657 million secondary maintenance Secondly, 153 million special repairs were performed and more than 2.75 million vehicles were repaired. The country has established more than 1590 automotive comprehensive performance inspection stations and has detected more than 17.29 million vehicles annually. One is based on a central city, one type of enterprise is the backbone, the second type is based on the enterprise, and the third type is supplemented. The vehicle comprehensive performance inspection station is a quality guarantee, and the vehicle maintenance network and market structure with coordinated development of various economic components has basically formed. .
However, some problems have also been highlighted. A Beijing-based person with 10 years of experience in the truck repair industry stated that the cost of truck maintenance is high. The expenditure for supporting a common technical worker probably includes: a salary of 4,000 yuan. The two meals cost 520 yuan, labor insurance 800 yuan, accommodation costs 300 yuan, and tool loss depreciation costs 150 yuan, totaling nearly 6,000 yuan. This does not include tax, utilities, rent, equipment depreciation, etc.
Wang Zhijun , general manager of Beijing Rongcheng Guangye Automobile & Trading Co. , also said with a wry smile: “How can you give people wages below RMB 3,000 in Beijing now? The talent team of the maintenance business must find ways to maintain stability."
Since the cost is so high, why do maintenance companies not increase the maintenance work hours? The above-mentioned dealers indicated that because there are some misconducts in the truck repair industry, there are many ordinary repair shops in the community, and even some people do not even have stores. They buy one. A small van or pick-up truck has been transformed into a mobile repair shop. It does not require payment of management fees, taxes, and how much it earns. As long as they exist, formal repair shops will lose part of their customers by increasing their working hours.
In addition, at present, there is no uniform standard for the assessment of vehicle accidents in the insurance industry, especially for trucks, which results in different pricing for compensation. Some accessory prices cannot be purchased in the market even with deputy factory parts. "Therefore, it is beneficial for us to disclose the price of spare parts and maintenance technology. Open and transparent means that the market has an orderly competition, and prices will reflect the relationship between supply and demand in the market more," said Wang Zhijun.
Adjusting the Benefits of Truck Maintenance Industry
Tan Xiuqing said that the impact of public maintenance technology data and accessories on the passenger vehicle maintenance industry is greater than that of the truck industry. For the passenger vehicle maintenance industry, the Opinions will break the existing vehicle sales price and aftermarket parts pricing system and may solve the problem. The high price of accessories and the high cost of repairs, in particular, will break the business model of accessories from two aspects. First, it will break the rules for factory-restricted 4S stores to use non-original parts that meet the standards, and second, it will break the independence of manufacturers to 4S stores. Maintenance company sells accessories restrictions.
“But the truck repair industry is more market-oriented than passenger vehicles. The severity of the above problem is not as good as that of passenger vehicles.†Tan Xiuqing said, “But the outstanding problem in the truck repair industry is that the price of accessories for imported trucks is too high. China National Heavy Duty Truck Co., Ltd. is responsible for overhaul service work and is familiar with the situation of the truck maintenance industry. He revealed that the price of accessories for imported trucks is prohibitively high, and sometimes they can hit 2 or 3% off activities.
In addition, technical information on imported truck maintenance is generally not published, and parts supply is not timely. The first impact of the Opinions on the truck maintenance industry is that import truck repair stations can no longer disclose maintenance technical data in the name of “confidentiality,†and the price of their parts will also be reduced. For joint venture truck companies, the maintenance stations of Chinese companies that do not dominate will also lower prices, which will help break the monopoly of imported truck parts.
As the price of spare parts and maintenance technology are transparent and the market competition will be more orderly and adequate, some users will package the truck maintenance and repair business outside the warranty period to the truck 4S shop. Tan Xiuqing said that in the past, after the warranty period expired, the user would go to the ordinary repair shop for repairs and maintenance, but the source of the accessories there was not as good as the 4S shop. Since everything is now open, users will be more inclined to 4S shops. This, in turn, will prompt ordinary repair shops to improve their maintenance skills and service quality, thereby driving the industry-wide transformation and upgrading of truck maintenance.
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