Changan CS75 recall plan palliative? 1 month for 4 times the oil, the owner is very helpless!

As we all know, in order to solve the problem of increased oil, on March 2nd, Changan Automobile officially announced the recall of more than 250,000 CS75 vehicles, and recalled measures to “upgrade ECU software and engine cooling system”. However, the Vehicle Reviewer (WeChat ID: xjbyueche) saw on the car quality network auto complaint platform that complaints about Changan CS75 are continuing.

After the recall, some models still have problems

The vehicle owner complained that the vehicle problem cannot be solved fundamentally

After reviewing rough statistics, the car reviewer found that since mid-January, the case that received the increase of CS75 oil began to be received. As of now, the vehicle quality complaint platform has received a total of more than 1,000 complaints from CS75 owners. Among them, there is a new complaint after the release of the Changan Automobile recall plan.

In addition to complaints about the increase in engine oil, some owners believe Chang’an’s recall plan is unreasonable. According to the data released by the car quality network, since the announcement of the recall, the car quality network has received more than 800 cases of complaints about the increased number of CS75 oil in Changan, among which 28% of the complaints expressly cast doubt on the “irrational recall plan”.

According to the Changan Automobile's explanation in the recall announcement, after the ECU software and engine cooling system upgrades to the problem vehicle, the vehicle failure should be completely resolved. However, the vehicle reviewer found that some CS75 owners still reflected that the final results were not what they were supposed to be.

The owners of this section all reported that the problem of increased oil had not been solved, and the vehicle also saw a series of new problems such as “declining power, increasing black smoke, and increasing fuel consumption”. A vehicle owner stated in the complaints platform that the CS75 1.5T series involves a problem of increased oil. After the recall, the pipeline was replaced and the ECU was brushed. However, the final problem has not been resolved, with the continual increase in motor oil, the decline in power, and the increase in fuel consumption. Once again contact the 4s shop, "still actually brush ECU."

"I feel that I have been in trouble to repair, and then go to the problem and then repair the cycle," "after the announcement of the recall, the official 400 customer service proposal to go directly to the 4S shop processing, but in fact it is still a piece of treatment with the previous, is to change the pipe, Brush program, most car owners complained.

With the feedback from the owners on the "treating the symptoms and not addressing the root causes," the vehicle vets dialed the official hotline of the Chang'an Auto 400. However, the other party stated that the ECU software and engine cooling system upgrades for the problem vehicles were verified by the AQSIQ. Solve the problem of increased oil. At present, Changan officials have not received complaints or feedback that cannot be resolved.

Do not approve the recall plan

Demand from a Changan CS75 owner

In addition, although Changan Automobile promised in the announcement that the recalled 250,000 vehicles could be “a lifetime free warranty,” Changan will notify the relevant owners through registered telephones, telephones, and text messages through the Changan Automobile special service station to arrange free maintenance. However, some car owners posted in the forum, said to the 4S shop to recall the details of the recall, but the staff to "recall voluntarily," "no parts," "and other manufacturers notice" and other reasons to shirk.

After reading the message, he called a 4S shop as a consumer to inquire about the handling measures. The other party said, “If you find a problem, you can check it out and confirm that there is a problem. We will give you a repair. But we will not call the owner.” After the upgrade, the problem is still increasing. The 4S shop indicates that there is no way to wait for the manufacturer's next solution.

Recently, a CS75 owner’s collective rights defense appeal statement published by Car Quality Network showed that the owner of the recall plan put forward 12 opinions:

1. All Changan CS75 owners will not accept Changan Automobile to replace water pipes, install thermostats, and brush ECU solutions.

2. Changan CS75 Change the amount of ECU fuel injection, whether the impact on the performance of the engine, Changan should come up with an authoritative organization approved data report. The entire vehicle owner resolutely does not accept the solution of increasing power consumption and reducing power.

3. Whether the increase in engine fluid level causes wear to the engine should be detected and published by an authoritative testing agency.

4. Chang'an freely changes the engine parts of the owner and changes the relevant vehicle data standards. It does not comply with relevant laws and regulations. Whether the two changes have been filed or not, and whether the relevant regulatory authorities agree to change.

5. After changing hoses, adding thermostats, and brushing ECU preconditions, the engine power is weakened, the warm air effect is poor, the duration of tail smoke is longer, the engine gearbox oil level is still rising, and the petrol smell still exists. Explain that this solution does not solve the problem thoroughly.

6. Asked Chang'an Company to formally fully acknowledge the issue. The company's management formally apologized and severely pursued the responsibility of the responsible person.

7. Solution feasibility Before the verification by a third-party authority, the entire series of products equipped with 1.5T turbocharged engines was completely shut down.

8. It is required to recall the 17 CS75s of Changan completely to completely solve the problems, replace the engine or carry out lifetime warranty on the vehicles sold.

9. Compensation for various losses caused by engine defects. Including the loss of the owner of the vehicle to replace the oil several times, the loss of the used car value reduction rate, to the owner of the mental disorders caused troubles, such as the authority to detect the engine has caused wear and tear should compensate for the corresponding losses.

10. If you do not accept the above terms, the national CS75 owners strongly demand a refund to return the car, and compensate for the loss of oil and the loss of their spiritual losses.

11. Before the problem is completely solved, the dealer and the manufacturer must ensure the normal use and safety of the vehicle, and carry out a free test on the vehicle to ensure that the oil supply system, the oil system, and the engine block work normally. The free replacement of engine oil and oil filter elements for this model requires that written guarantees be made and legal seals be stamped.

12. Due to its own reasons, the Changan CS75 vehicle has caused the owners of our rights protection vehicles to not use them normally. Manufacturers and dealers are required to provide transportation tools or daily subsidies.

From the above appeal statement, it can be seen that the owner has a lot of opinions on Changan's recall plan. As the owner said, "The recall plan needs to be upgraded. I hope that Changan Automobile will treat the owner seriously and that water can carry the boat overboard." We sincerely hope that Chang'an can listen to the owner's opinions and take effective measures to eliminate the malfunction so as not to affect its own brand influence.